Service Agreement
Cancellation Policy
At Vin’s Al Fresco, we strive to provide exceptional catering services tailored to your needs. Should you wish to cancel or modify your order, please notify us at least 48 hours in advance. Cancellations made within this timeframe will be eligible for a full refund. Unfortunately, cancellations made less than 48 hours before the event will incur a fee equivalent to 50% of the total order value. We appreciate your understanding and look forward to serving you with culinary delight.
Payment Process Guidelines
We require a non-refundable deposit of 30% upon confirmation of your booking to secure your date and menu selection. The remaining balance must be paid no later than 7 days prior to your event. Accepted payment methods include bank transfer, credit card, and cash. Should an event be canceled, the deposit will be forfeited, and we will work with you to find an alternative arrangement if possible. All prices are subject to change, but we guarantee not to alter agreed prices once a deposit has been made.
Liability and Responsibility
While we take great care in preparing and serving our food, Vin’s Al Fresco cannot assume liability for any allergic reactions or other health issues resulting from food ingredients. It is crucial for clients to inform us of any dietary restrictions or allergies prior to the event. We endeavor to accommodate all requests, but we recommend that clients communicate any concerns directly.